Service Delivery-Lok Seva Guarantee Adhiniyam

Govt.office for most means having to go from one table to another and finally getting frustrated havng lost valuable time and money. all of us have faced it some or the other time. apart from the usual complain of corruption and insensitiveness towards the cause of the applicant, there are also certain intricacies of the system which add to the trouble...or say make space for other 'factors' to co...

me in. in the ongoing process of streamlining the system, the agenda has been to route out these intricacies wherever possible. the fav punchline being "reduce interface between functionaries and public, improve the service delivery mechanism, go for automation wherever discretion isnt required". Two important systems among a host of others developed in MP are Public Services Guarantee Act and the procedure of JanSunvayi.
MP last week celebrated the first anniversary of Madhya Pradesh Public Service Guarantee Act,2010.
http://www.abhinavhoshangabad.org/
hwz it imp? to put it simply, Musaddi lal in the quoted episode of 'Office Office' neednt run from pillar to post for a simple thng like birth certificate. once applied in the designed proforma and list of docu, there is a time limit within which the office has to deliver, or else there is a penalty clause. this was already implemented by means of Citizen service centres, wherein for a processing fee, the person got the req certificate within a timeframe. now the Act seeks to give it a legal framework. ofcourse therez scope for improvement, but it has been a strong beginning. right now 9 depts and 21 services have been included...more coming soon...that means, half the 'Office Office' serial episode issues will be covered in this:)

On Korean Movies

After "Welcome to Dongmagkol" ,"Dangerous meeting(the Korean parents)","3 Iron" and "The Indian Summer"- "Yeopgijeogin geunyeo(My Sassy Girl)" is the 5th Korean movie am watching....and boy the Korean movies are growing on me. the sheer subtleness and sensitivity with which human emotions and innocence are captured in these movies astound me. the values are such too that any Middle class, sensible Indian would relate to. AM OFFICIALLY A DIE HARD FAN OF KOREAN MOVIES...and strongly suggest all my friends to watch the above movies..(ie in absolute calm, without any disturbance)

A normal Day @ the office of an SDM

A normal Day @ office- People showing 40/50K annual income 2 get their wards studyng in Mussoorie Boarding OBC certificates (sans creamy layer)...Businessmen with daily turnover in thousands applying for BPL cards.. versatile actors who bring tears in ur eyes for a non-existent issue.. so called leaders who champion 'peoplez' cause if they arent obliged by the 'party'..suave personalities who nvr ...

thnk twice b4 fleecing the poorest out of his last penny... so called anti corruption crusader who wastes ur 30mins bragging about his exploits without bothering that a poor man outside has travelled 40kms spending half of his day's income for that 5mins with u, which he thnks will bring him justice.. Thatz India vs Bharat for you...n thats where 'India' against Corruption becomes a suspect..
this is the story the nation has been seeing since ages...n the naked exhibition of the same tests ur love for this land which is plagued with Hypocracies.. but yet u, hold on...belief still intact...for that poor old man waiting outside with faith on you.. itz time his better off countrymen reposed the same faith in him, rather than resorting to gimmicks on camera n media..

Satyamev Jayate

listened to Amir talking about solutions regarding certain problems bogging us as a nation...

Community centric approach was one of them...he gave examples of a village deciding as one, as to what to sow for the season...

couldnt agree...maybe he was being diplomatic..

clearly smells of lack of knowledge with respect to how things work at grassroots. all this talk of community decision making looks romantic from the top, but when you watch it on field, its entirely different. no system is capable by itself to sustain efficiently till the players dont adher to the game rules..

Panchayati Raj system delves exactly on the same premises...it was thought it would decentralise the decision making devolving powers to the grass roots , where the villagers will have greater say in what their village deserves.. beautiful idea... only that people do everythng else to not to allow it to function in the manner it has to..

unlike in the past, every village today has a ruling group and an opposition...the reason why PR was introduced, overall development of the village in real time-is hardly looked into. its the wrestle for power and the resultant mudslinging that replaces it.
 in the past it was easier for an officer to direct any development in a particular place on reciept of demand. now for the same, you have to go through so many decision making levels and cater to the ego's of so many parties involved that even for a simple job, lot of time and energy is wasted, which could have been put to use for a better result..
 people get so busy in undoing anything done by the other, that they miss the point, as to why they are their....and as it seems, they hardly care...yes, pariotism in us is more of a textbook term or a jingoistic indulgence...but when it comes to putting it to practice, by different means, say doing your part for common good or plain simple even following rules laid out...hardly anyone bothers..


so no amount of new enactments are goin to help, but developing a bit of honesty would definitely do....

Dear Amir.. your serial has been simply outstanding with respect to the issues it has raised till now, and the courage with which it questions our hypocrisy as a society... continue doing it...only you could have done it so effectively..

but on this one, i beg to disagree....i think you got2 stick to your earlier approach...questioning hypocrisy..coz, thats what ails us.....if everybody behaves half as responsible as they are expected, India would be a heaven..